Returns & Refunds

We want you to feel confident ordering from NukeStarter. If something isn’t right, contact us at info@nukestarter.com so we can help.

30-Day Returns

You may request a change-of-mind return within 30 days of receiving your order.

To qualify, your item must be unused, uninstalled, and in its original condition, with its original packaging, accessories, and components. Opened packaging is acceptable if the item meets these conditions. Your order number or another proof of purchase is required.

Installed, modified, or used items are not eligible for change-of-mind returns. These restrictions do not affect your rights concerning faulty, damaged, incorrect, or misdescribed products.

Discounted items are eligible under the same conditions. Refunds are based on the amount actually paid.

How to Request a Return

Email us with your order number and the reason for your return. If there is a problem with the product, describe the issue and include photographs or a short video where helpful.

Once your return is approved, we will provide return instructions and the designated supplier return address. Please send your return within 14 days of approval.

Returns are sent directly to our supplier in the U.S. NukeStarter remains your point of contact and handles your refund. Please contact us before shipping your return, and do not use the address printed on your original parcel unless we confirm it.

Return Shipping

For change-of-mind returns, you are responsible for return postage. Depending on your location, this may involve international shipping costs. We do not charge a restocking fee.

For confirmed faulty, damaged, incorrect, or misdescribed items, NukeStarter will cover any required return shipping or arrange another appropriate resolution.

If you arrange your own postage, use a tracked service and keep your shipping receipt so the return can be followed.

Damaged, Faulty, or Incorrect Items

Please inspect your order after delivery and contact us promptly if it arrives damaged, does not work as described, or contains the wrong item. Stop using the product if it appears unsafe or damaged.

We will review the issue and arrange an appropriate remedy, which may include a refund or replacement, subject to your applicable consumer rights. If a return is necessary, we will provide instructions and cover the return shipping cost.

Please retain the product, its accessories, and any available packaging while we resolve the issue. The unused-item and original-packaging requirements for change-of-mind returns do not apply to claims involving defective products.

Compatibility and Installation

IGNIS requires a compatible desktop PC motherboard power/reset connection. Please review the compatibility information before ordering and follow the installation instructions.

If you identify a compatibility issue before installation, contact us. Returns for incompatibility follow our change-of-mind return conditions unless our product information was inaccurate or applicable law provides otherwise.

Damage caused by incorrect installation, misuse, or unauthorized modification is not treated as a manufacturing defect. This does not limit your rights concerning a pre-existing fault or inaccurate product description.

Refunds

We will inspect your returned item and issue an approved refund within 7 business days of its delivery to the designated return address. We will email you when the refund has been issued, or explain any reason the return does not meet the policy conditions.

Refunds are issued to the original payment method and include the amount paid for eligible returned items and applicable refundable taxes. Your bank or payment provider may take additional time to display the credit.

For change-of-mind returns, return postage is not refundable. For orders that qualified for free shipping, we do not deduct our original delivery cost from your refund.

If we approve a refund without requiring a return, we will issue it within 7 business days of approval.

Cancellations and Exchanges

To request a cancellation or change, email us as soon as possible. We will check whether your order can still be changed or stopped, but cannot guarantee cancellation once processing or shipping is underway.

If your order has already shipped, our return process may apply. If you would like a different color, contact us to discuss a return and a new order, subject to eligibility and availability.

Your Consumer Rights

This policy does not exclude or limit any rights or remedies provided by applicable consumer protection laws. The 30-day change-of-mind return window does not shorten any statutory rights concerning faulty, damaged, incorrect, or misdescribed goods.